• Do you provide your own cleaning products?
  • Yes! Our cleaning professionals come fully equipped with all their own eco-friendly cleaning products and equipment. In NYC however, because most of our cleaning professionals travel via public transportation, we prefer to use our customer’s broom, dustpan, vacuum and mop however if need be we can definitely provide it.

  • Can I provide my own cleaning products?
  • White Glove will happily use your cleaning products as long as they are Eco-friendly. It is our goal to ensure your home, your family, and our team members are not exposed to toxins in cleaning products. Because of our goals and mission, we reserve the right to use our own products if those provided don’t fit our standards. Click HERE for a listing of our Eco-friendly recommended cleaning products we suggest you stock up on.

  • Do you clean homes just once, or do you have to clean long-term?
  • While most of our customers prefer a weekly or biweekly cleaning on a regularly scheduled day, we also clean homes every third week, monthly, or less frequently. Even special occasions.

  • Do you offer laundry service?
  • Yes, this additional service can be selected when booking service on our website. It is however only available to those who have washer/dryers located inside their homes. Our team members will only wash and dry, ironing is not part of the service we provide.

  • Can you clean my oven?
  • Absolutely. Whir Glove are oven cleaning machines! Simply select the additional “oven cleaning service” while booking your appointment, and your oven will be shining like the day you bought it!

  • Do you clean vents?
  • If vents are within reach, we will clean them, but we won’t clean ducts – we leave those to the HVAC professionals!

  • Do you clean interior windows?
  • Yes, we do however our cleaning professionals are only authorized, for safety and insurance reasons, to only go up on a 2-level step ladder so this may mean, despite the windows that extend close to the ceiling may not be reached.

  • Do you clean baseboards?
  • Yes, we do; however, it is an optional add-on. Just be sure to select this option during the checkout process and it will be added to your Order Detail.

  • Do you clean crown molding?
  • Regretfully no as it requires use of a ladder and for insurance and safety reasons, our cleaning professionals are only able to use a step ladder and to clean within arms reach.

  • Will your cleaners bring a step ladder with them?
  • Typically, only those that service outside of the NYC area and arrive by car. For obvious reasons those that travel by public transportation will not be able to carry a step ladder with them, therefore if use of a step ladder is required then please be sure to provide one. Please note also that for insurance and safety reasons, our cleaning professionals are only able to use a step ladder and to clean within arms reach.

  • Do you change linens?
  • We will happily change your linens. Simply leave out fresh linens and towels and we will take care of the rest!

  • How can I let you know my comments once the cleaning has taken place?
  • Easy – just complete our E-Z Score and provide any additional comments you should like to add; we’ll be sure to share them with our team members.

  • Should I stay or go out during the cleaning?
  • It’s entirely up to you, it’s pretty evenly split down the middle with our customers.

  • What if I have plans to be somewhere else immediately after the cleaning or am hosting an event such as a party?
  • We recommend keeping some contingency time just in case the assignment takes a little longer to complete, or if the cleaning professional is running behind schedule in arriving. Most of the time they arrive on time or even early but occasionally there are delays. It is not unusual with the majority of our customers, particularly those that live in larger homes to keep their calendar clear the day of cleaning or to arrange for the cleaning assignment to take place the day before an event such as a party – this alleviates possible frustration and nervousness. We want our customers to be relaxed and stress free and for the cleaning to go hopefully like clockwork.